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Account SettingsIntroduction (Onboarding)Adding a Second Brand or Shop in ArminCXBillingUser Roles & Permissions in ArminCXChangelog
Dashboard7
First StepsOverviewAI Analytics DashboardTicket PerformanceHow ART (Average Resolution Time) worksHow Metrics Are CalculatedAgent Performance
Best Practices / Strategy4
CX routing terms explainedChoosing the Right Inbox Structure in ArminCXCancellation FormSpam Filtering Best Practices
General6
Offboarding armincxInbox & ViewsMacrosSwitching to ArminCXTicket fieldsChannel Access & Ticket Search Permissions
Inbox15
Spam & Email Rules in ArminCXSide ConversationsGmail Ticket MigrationAuto-translate Tickets in ArminCXControl Ticket Merging per Email ChannelSee Who Handles a Ticket Directly in Search ResultsTrigger WhatsApp Flows Using ArminCX Ticket StatusSLAs in ArminCX"Needs Review" functionalityInbox FiltersMessage History Settings in the InboxBest Practice: AI Auto-Tagging InboxWorking with TicketsWorking with TagsAuto-Resolve
AI Agents2
Tone of Voice skillJTL Order Actions
AI16
AI Versions - Comparison Taking Over a Ticket from the AISwitching To New AI Agent V5AI Response Settings (Suggestions, Generate New & Autoreply)IntroductionGuidancesUnderstanding AI Credits in ArminCXAI SourcesEscalation LogicUsing WorkflowsAI Auto TaggingWebsite SourceBest Practice for Holiday Season: Auto-ReplyQ&A SourceFiles SourceImprove / Feedback AI
Rules2
Best Practice: Autoclose Emoji MessagesRules
Workflows6
Workflows V2ExamplesWorkflow NodesAuto-Resolve TicketsWorkflows: Best Practice "Waiting for Customer Reply"CSAT-Survey
Integrations29
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API Documentation1
API Documentation
Channels10
E-mail1
Keep Email History Visible When Replying from a Different Address
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Security, Privacy and Compliance1
Security, Privacy and Compliance at armincx
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Security, Privacy and Compliance

Security, Privacy and Compliance at armincx

In our privacy policy, we explain in detail which personal data we collect, the reasons for doing so, and how we ensure the security of your informati...