Dashboard

The Armin CX Dashboard provides you with a real-time and historical overview of your support activities. It is designed to help you monitor performanc...

The Overview page is your starting point for understanding the health of your support operations. It provides a high-level summary of ticket volume, r...

The AI Analytics page shows how AI and automation are performing in your support workflow. Use it to understand automation rates, how agents interact ...

The Average Resolution Time (ART) measures how long it takes, on average, to fully resolve a ticket. It is used to evaluate support efficiency and ...

This page explains how each metric in the Chatarmin CX Dashboard is computed. Use it as a reference when reviewing your numbers or when a specific dat...

Agent Performance The Agent Performance page tracks individual and team-level agent productivity, response times, and resolution metrics. It provides...