Dashboard
View key support metrics, team performance, and ticket activity in one place to quickly understand how your customer support is performing.
First Steps
The Armin CX Dashboard provides you with a real-time and historical overview of your support activities. It is designed to help you monitor performanc...
Overview
The Overview page is your starting point for understanding the health of your support operations. It provides a high-level summary of ticket volume, r...
AI Analytics Dashboard
The AI Analytics page shows how AI and automation are performing in your support workflow. Use it to understand automation rates, how agents interact ...
How ART (Average Resolution Time) works
The Average Resolution Time (ART) measures how long it takes, on average, to fully resolve a ticket. It is used to evaluate support efficiency and ...
Ticket Performance
The Ticket Performance page is structured into four tabs. Each tab focuses on a different dimension of your ticket data. Status View Metric Cards ...
How Metrics Are Calculated
This page explains how each metric in the Chatarmin CX Dashboard is computed. Use it as a reference when reviewing your numbers or when a specific dat...
Agent Performance
Agent Performance The Agent Performance page tracks individual and team-level agent productivity, response times, and resolution metrics. It provides...