Home
Back to Shop
Collections
How To Get Started6
Account SettingsIntroduction (Onboarding)Adding a Second Brand or Shop in ArminCXBillingUser Roles & Permissions in ArminCXChangelog
Dashboard7
First StepsOverviewAI Analytics DashboardTicket PerformanceHow ART (Average Resolution Time) worksHow Metrics Are CalculatedAgent Performance
Best Practices / Strategy4
CX routing terms explainedChoosing the Right Inbox Structure in ArminCXCancellation FormSpam Filtering Best Practices
General6
Offboarding armincxInbox & ViewsMacrosSwitching to ArminCXTicket fieldsChannel Access & Ticket Search Permissions
Inbox15
Spam & Email Rules in ArminCXSide ConversationsGmail Ticket MigrationAuto-translate Tickets in ArminCXControl Ticket Merging per Email ChannelSee Who Handles a Ticket Directly in Search ResultsTrigger WhatsApp Flows Using ArminCX Ticket StatusSLAs in ArminCX"Needs Review" functionalityInbox FiltersMessage History Settings in the InboxBest Practice: AI Auto-Tagging InboxWorking with TicketsWorking with TagsAuto-Resolve
AI Agents2
Tone of Voice skillJTL Order Actions
AI16
AI Versions - Comparison Taking Over a Ticket from the AISwitching To New AI Agent V5AI Response Settings (Suggestions, Generate New & Autoreply)IntroductionGuidancesUnderstanding AI Credits in ArminCXAI SourcesEscalation LogicUsing WorkflowsAI Auto TaggingWebsite SourceBest Practice for Holiday Season: Auto-ReplyQ&A SourceFiles SourceImprove / Feedback AI
Rules2
Best Practice: Autoclose Emoji MessagesRules
Workflows6
Workflows V2ExamplesWorkflow NodesAuto-Resolve TicketsWorkflows: Best Practice "Waiting for Customer Reply"CSAT-Survey
Integrations29
RechargeKlarna DisputesAPI DocumentationSwiss PostGoKarlaHiveLaravelmemberrOther MarketplacesPayPal DisputesAircallShopifyShopware WooCommerceweclappXentralChatarminGorgiasBillbeeOdooSage100DHLTrengoPlentyOneAsanaMontaAmazon Seller CentralZendeskReturnista
API Documentation1
API Documentation
Channels10
E-mail1
Keep Email History Visible When Replying from a Different Address
Add a footer note with a link to your contact formWhatsAppWeb-WidgetContact FormsWeb WidgetSocial Media ChannelsAI Voice SupportImprove Voice Agent PronounciationReviews.ioeTrusted (TrustedShops)
Security, Privacy and Compliance1
Security, Privacy and Compliance at armincx
Admin Login
Back

AI Agents

JTL Order Actions

What is this? ArminCX agents can read from and write to your JTL system directly. Instead of an agent only looking up an order, it can also change...

Tone of Voice skill

Using the Tone of Voice Skill with Your Agent What is this? The Tone of Voice skill gives your agent a clear instruction on how a text should sound...