Q&A Source

Where to setup Q&As and when to use them

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Main Benefits

• Perfect Training Data for repetitive questions which are not customer-specific

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Where to find?

• Under AI -> “Your AI” -> Sources-> Q&A

Q&A is good training data for the same repetetive Questions
Good for when users have clear, answerable questions.

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Examples

• “How long does shipping take to Germany?”

• “Can I return a worn item?”

• “What size is Medium in EU sizing?”

• “Do you ship internationally?”

• “Is the promo code still valid?”