E-Mail

Enable AI-powered email support in minutes

Setting up AI email support is as simple as forwarding your emails. No complex integration needed.

Watch Video here:

Quick Setup

1.

Add your Email

Add your Email here first

2.

Setup Receiving

After your Email was added, setup receiving of your Email Address. For this, you will need to set forwarding rules and forward to:

<org_id>@chatarmin-mail.com

You will find the exact Email when clicking on your Email Channel

3.

Setup Sending

Now, you need to open your Domain Host Provider so we can set DNS Records. Those will be show on the Email Channel Page aswell

4.

Choose AI

If not already done, go to your newly created Email Channel -> AI -> Select your current AI Bot

​How it works

1. Customer emails your support address

2. Email is forwarded to our system

3. AI processes and responds to the email

   1. When Auto-Reply ON:Response appears from your original email address

   2. When Auto-Reply OFF:AI Suggestions appears in the ticket and doesn’t auto-send

​Features available

• Automatic email responses

• Smart ticket categorization

• AI Auto Tagging

• File attachment handling

• HTML email support

• Seamless human handoff

• Full conversation history